Phone app problems: install card, clock-in and sign-in

The install card does not show

• Use a normal Chrome tab. Chrome does not offer to install from a private (incognito) tab.
• Wait about 10 seconds on the sign-in page. If Chrome does not offer the Install button, the card shows Tap the ⋮ menu, then Install app instead.
• Not now hides the card for 30 days on that phone and address. To see it again, open the site settings for your Godo address in the browser and delete the site data, then reload.
• Facebook, Messenger or Viber cannot install it. Open the page in Chrome (Android) or Safari (iPhone).
• On iPhone, use Safari. There is no Install button; the card shows 3 taps.
• If the app is already installed, the card says so. Open Godo from its icon.
• The company can turn the app off in Settings › App (Installable app). Then no card shows.

Clock in sends me to the sign-in page

You are not signed in, or you are signed in as the owner or an admin. The Clock page is for an employee's own login. Sign out, then sign in with the employee's email and password.

Location problems when clocking in

• Tap Allow when the phone asks for location. If you tapped Don't allow, open the browser's site settings, set Location to Allow for your Godo address, and try again.
• Turn on the phone's location, and try near a window or outdoors. Indoors the phone can be 20 to 50 metres off.
• If Godo says you are outside the work place, check the work place spot and Distance allowed under HR › Setup › Work places.

My offline punch is not in the DTR

Open Godo with signal and open the Clock page so the punch is sent. HR can check HR › Setup › Offline punches for its status and message. A punch with a future time, or older than 36 hours, is rejected.

A new name, colour or icon does not show on the phone

Phones pick up a new name or icon the next time the app is opened. Some phones need the app removed and installed again.