Frequently asked questions
Quick answers to the questions new users ask most.
How do I fix a mistake in something already issued or posted?
Don't edit or delete it. Void it and enter it again, or use a credit note or debit note. Godo keeps the original and posts a reversing entry, so the audit trail stays complete.
Why can't I delete an invoice?
Issued invoices can't be deleted because invoice numbers must stay in sequence. Void it instead. See Invoice problems.
Where is my data backed up?
Under Administration › Backup & Export you can create, verify and download backups. See Create and verify a backup.
How do I see who changed something?
Open the Activity Log. See Review the activity log.
Why don't I see HR or Projects in my menu?
The module may not be switched on, your plan may not include it, or your role lacks permission. See Turn on HR, Projects and other modules.
Can staff clock in without logging in?
Yes. Set up an office kiosk, a tablet that stays on the /kiosk page. Staff type their Employee # and PIN. See Set up an office kiosk.
The kiosk says "Device not set up". What do I do?
That browser isn't registered. In HR › Kiosk Devices click New link, open it in the kiosk's browser, click Register this device, then Approve. See Kiosk photos, punches and problems.
An employee forgot their kiosk PIN. How do I reset it?
HR › Kiosk Devices › Employee PINs › Make PIN for that employee, or the employee sets a new one under Profile in the portal. See Kiosk PINs and clocking in.
A night-shift worker can't clock out in the morning. Why?
Their Shift must end after midnight (for example 22:00–06:00). Set it on the employee record. Then the next morning the kiosk and portal offer Time out for the shift that started the night before. See Night shifts.
Can a kiosk require a photo?
Yes. HR › Kiosk Devices › Require photo on that kiosk. Nobody can clock in there without a photo. It's off by default. See Kiosk photos.
Are SSS, PhilHealth and Pag-IBIG rates updated?
Yes. Rates are kept by effective date and Godo adds new official rates in updates. Each payroll uses the rates of its pay date. See Statutory rates and updates.
Does Godo file my BIR, SSS, PhilHealth or Pag-IBIG reports?
No. Godo computes the amounts and prepares the reports and forms (1601-C, 1604-C, 2316, alphalist data, R-3, R-5, RF-1, ER2, MCRF, STLRF). You file and pay on each agency's portal. See Philippine HR and payroll compliance.
Do Godo invoices follow the BIR invoice format?
They are based on the BIR sample invoices in RMC 77-2024, with the Acknowledgement Certificate details at the bottom that RR 7-2024 requires for system-generated invoices. Your tax type decides the format. Your own registration with your RDO decides what is approved for you, so have your accountant confirm it. See Set up your invoice format.
Do I issue an official receipt when a client pays?
No, the invoice is the proof of sale. You may issue a Payment Receipt (a supplementary document, not valid for input tax). See Payment receipts.
Can staff see only their own payslips?
Yes. Employees with a linked login see only their own records. See Employee self-service.
Can clients log in?
Yes, through the Client Portal, limited to what you tick for each client. Invite them from Projects & CRM › Client Portal. See Client Portal logins, customer contacts and groups.
Can my clients pay invoices online?
Yes. Turn on Settings › Online payments. Clients pay from a secure link with GCash, Maya or card (your own PayMongo or Xendit account) or by bank transfer. See Set up online payments.
Does the money from online payments pass through Godo?
No. It goes straight to your own PayMongo, Xendit or bank account. Godo records the payment in your books.
How do I connect PayMongo or Xendit?
Follow Connect PayMongo step by step or Connect Xendit step by step. Problems? See Online payments: troubleshooting.
How do I stop edits to a finished month?
Close the period. See Close a period (lock your books).
How do I rename words like "Customer"?
Use Custom Labels. See Rename screen wording.
Who do I contact for help?
Send a ticket from Help and Support with a screenshot. See Your plan, billing and getting help.