Help Center › Troubleshooting and FAQ
Troubleshooting and FAQ
What common messages mean and how to fix them: sign-in, locked records, closed periods, invoices, bills and payroll.
I can't sign in or I see "Permission denied"What each sign-in or access message means and who can fix it.
This date falls within a closed accounting periodWhy a date, edit or void is refused, and how to correct it safely.
Invoice problems: can't edit, delete, email or voidWhy Godo blocks certain invoice actions and what to do instead.
Bill and expense problems: payments, EWT and voidsFix common messages when paying a bill, recording withholding tax or voiding an expense.
Payroll problems: locked days, approval and pay periodsFix the common messages when creating, approving, posting or editing around a payroll.
Emails aren't sending (invoices, payslips, portal invites, payment emails)A short checklist to find why Godo emails don't arrive.
My report or dashboard numbers don't matchA checklist for finding why two screens show different totals.
Frequently asked questionsQuick answers to the questions new users ask most.