Ask the AI assistant

Godo has an AI chat button at the bottom right of the screen. It is called Ask AI or Ask Godo, depending on how your Godo is set up. Type your question in your own words (English, Filipino or Taglish) and it answers in a few seconds.

Which plans include it

• Business and Enterprise: the Ask AI assistant. It answers general accounting, payroll, HR, project and business questions, and uses this guide for how-to questions.
• Starter: the Ask Godo help chat. It answers how-to questions from this guide only.

See Your plan, billing and getting help to compare or change plans.

What you can ask

• Accounting and bookkeeping: for example, the difference between cash and accrual, what a chart of accounts is, or how to read a profit and loss report.
• Invoicing, collections and expenses: how credit notes work, how to follow up late payments, how to organise supplier bills.
• Payroll and HR: how pay items, leave, overtime or the 13th month are usually handled.
• Taxes and government contributions: general explanations of what a term or form means.
• Projects and clients: how to plan and scope a project, manage client requests, follow up sales leads, and how Godo's Projects and CRM features work.
• How to use Godo: the assistant answers from this User Guide and shows a link to the article it used.

Tip: If the chat box says Ask how to do something, your chat answers only from this User Guide. If it says Ask about accounting, payroll, HR or Godo, it also answers general accounting, payroll and HR questions.

What it cannot do

• It cannot see your company's data. It does not know your invoices, balances, employees or payslips. Ask how to find something, not what is my balance.
• It cannot change anything in Godo. It cannot post, void, approve or delete for you. It can explain the steps.
• It is not your accountant, a CPA, a tax adviser or a lawyer, and it is not the BIR, SSS, PhilHealth or Pag-IBIG. Rates, deadlines and rules change, so confirm with your accountant or the agency before you file, pay or decide.
• It will not answer unrelated topics, such as programming or entertainment.

Important: The assistant gives general guidance only. It can be wrong. Check any figure, rate or date before you use it, especially for tax, payroll and labor questions.

Tips for better answers

1. Ask one question at a time, and say what you are trying to do. "How do I cancel an invoice the customer already paid?" works better than "invoice problem".
2. Follow-up questions work. The chat remembers the last few messages.
3. Open the Browse User Guide link at the top of the chat, or click a guide link under an answer, to read the full steps.
4. Tap Yes or No under an answer. It tells the Godo team which answers help.
5. If you see I couldn't come up with a reliable answer, rephrase the question, browse this guide, or ask your accountant. See Your plan, billing and getting help to contact support.

Privacy

• Your question and the last few messages of the chat are sent to an AI provider so it can write the answer.
• Godo hides email addresses and long runs of digits (such as TIN, bank or card numbers) before sending your question and before saving it.
• Still, do not type passwords, full ID numbers or other private details into the chat.
• Your questions and the answers are saved on Godo's side, with those numbers and emails hidden.
• The assistant does not read your company's records, so nothing from your books or payroll is sent.

Good to know

• There is a limit on how many questions each person can ask per hour and per day. If you reach it, wait a while or browse the guide.
• If you do not see the chat button, it is not turned on for your Godo yet.
• Answers are plain text. Steps are numbered, and warnings start with Important:.